Welcome to SMOOVEE homepage
These terms and conditions govern the terms of use of the SMOOVEE website as well as the conditions for purchase in stores operated by SMOOVEE throughout the country (hereinafter: the “terms of use” or the terms of use or terms of purchase).
The viewing of products and purchase online and in SMOOVEE stores are subject to all the provisions of the regulations and the provisions of law.
By using the site, the user confirms that they have read the provisions of the regulations and they accept them.
SMOOVEE may, without prior notice and at its sole discretion, from time to time change the provisions of these terms and conditions as a whole or in part and in any other document regulating the terms of the contract between the customers and SMOOVEE.
The use of the plural form at the time of writing these regulations is for convenience only and all that is stated herein applies to both men and women. What is stated in the singular should be read in the plural and vice versa.
The headings in these regulations are not binding and intended for convenience only.
It is hereby clarified that all the conditions in these regulations are subject to law, including the Consumer Protection Law, 5741-1981 and its regulations.
It is hereby clarified that if it is determined in the future by a competent authority that a clause in these regulations does not comply with the provisions of a given law, this will not affect the legal issues of other sections of these regulations.
Wherever SMOOVEE is mentioned, this refers to the website operators, store staff and anyone acting on its behalf.
Terms of purchase on the SMOOVEE website
As a rule, purchases made on the SMOOVEE website are made through New Age Aesthetics A.T. Ltd. 514718071. Their details appear in the final clause of these regulations.
The conditions appearing in these regulations and/or the purchase are subject to the laws of the State of Israel, including the Consumer Protection Law,5741-1981, and the regulations promulgated thereunder, and in any case of conflict, the provisions of the law prevail.
Ordering via the Internet: Products can be ordered through the company’s website by filling out an order request form (after adding the product to the shopping basket on the website). After the order is checked by a sales representative, the customer will be sent a message and / or email confirming the existence of the order. In cases where the need arises, the sales representative will contact the customer by phone. The order is valid only after an invoice has been issued and payment has been made. The mere fact of filling in the details and placing the order on the site does not constitute a transaction.
The number of delivery days will be counted after the transaction is confirmed by SMOOVEE and after receipt of actual payment.
Clerical error: In case a price has been posted that is extremely high and/or lower than the customary average price and/or a product that no longer exists and/or a specification and/orvideo/image for illustration that has a typographical error and/or malfunction has been published, SMOOVEE may cancel the transaction subject to notice to the buyer. If payment is received, the buyer will receive a refund immediately.
SMOOVEE reserves the right to declare special sales, determine their length, shorten and/or extend sales from time to time, based on inventory, all in accordance with the law.
Home deliveries: The company provides home delivery service throughout the country, but under the limitations of the frequency of the routes of the shipping companies that provide the service. Therefore, shipments to outlying areas or beyond the Green Line may exceed the delivery time indicated on the website.
Also, there are places where delivery may be more expensive due to their remoteness (list of remote localities) or alternatively because the ordered product requires special delivery due to its weight or volume. The final price of the shipment is as stated by the sales representative before the transaction is finalized (if the shipping costs differ from what is specified on the site).
Shipping cost: The shipping cost is as indicated on the website and is in addition to the cost of the item itself unless explicitly stated otherwise.
Payment options at the time of purchase: customer may pay with a credit card issued in Israel or by PayPal.
Credit cards issued abroad, or cards not defined as credit cards under the Debit Cards Law are not accepted, unless explicitly stated otherwise in writing.
When placing an order on the site, check or cash are not accepted.
Delivery of products purchased online: SMOOVEE offers home delivery or pick-up at a delivery site in accordance with the terms at time of purchase on the site and the number of business days as indicated on the site. To clarify, business days are Sunday through Thursday excluding Friday, Saturday, holiday eves, religious and national holidays. At the time of delivery, the courier may demand identification which matches the details of the credit card used in the transaction. The courier will photograph the identification card as proof that the product has been delivered.
Delivery through SMOOVEE stores – The customer may choose to pick up their purchase at one of SMOOVEE’s self-collection points throughout the country as detailed on the website.
When the ordered product arrives at the SMOOVEE branch, the customer will receive a text message and an email announcing the product’s arrival at the specified pick-up location.
In order to collect the order from the pick-up point, proper ID / license / passport issued in Israel must be submitted.
Coupons and promotions – Coupons and promotions published on the site and / or on the Facebook page operated by SMOOVEE are valid on the site only.
For wholesale purchases, please contact sales@smoovee-ltd.com.
Cancellation policy of a transaction made on the SMOOVEE website.
A purchase through the website is a remote sale transaction as specified in sections 14(c)(1), 14(d), 14c1, 14e(a) and (b) of the Consumer Protection Law, 5741-1981 (hereafter: “the Consumer Protection Law”).
Cancellation of a remote sale transaction will be possible in accordance with the conditions specified in the sections of the law above and which are summarized below for convenience. To clarify, in the event of a conflict between conditions and the provisions of the law, the provisions of the law shall prevail:
Proprietary rights and trademarks – All proprietary and intellectual property rights on the website, including its design, software, applications, computer code, graphic files, images, videos, designs, texts, specifications, and any other information on the site and/or related to it, are the sole property of SMOOVEE and may not be used except by SMOOVEE. The trademarks may not be used unless prior written permission has been given by SMOOVEE.
A customer will be entitled to cancel a transaction made on the SMOOVEE website if 14 days have not passed between receiving the product or a document detailing the details of the transaction whichever is later, and contacting us by letter, online (via the Internet site) or email:
By email sales@smoovee-ltd.com
Or WHATSAPP: +972557252943
A customer wishing to cancel a transaction because they received defective product or due to a discrepancy between the advertised and the capabilities of the actual product are entitled to receive their money back.
In the event of cancellation of a transaction that is not due to a defect in the product, a cancellation fee of 5% of the purchase price or NIS 100 will apply, whichever is lower.
Reimbursement will be made at the end of 14 days and only if the product has been returned (received) by SMOOVEE.
SMOOVEE will not allow cancellation of a transaction for the following products:
A product from which the protective nylon has been removed or its packaging has been damaged.
Proprietary rights and trademarks – All proprietary and intellectual property rights in the website, including its design, software, applications, computer code, graphic files, images, videos, designs, texts, specifications and any other information on the site and/or related thereto, are the sole property of SMOOVEE and may not be used without the approval of SMOOVEE. The trademarks may not be used unless prior written permission has been given by SMOOVEE.
Privacy Policy when using the Website
In order to make a purchase, complete an order and/or provide additional information, the customer will be asked to leave personal information on the site (such as name, phone, address, email). This information is required to complete the actions requested by the customer. This information will not be disclosed to a third party, except in cases where we are required to do so by law and/or a court order and/or a binding demand from a competent authority.
Responsibility
The warranty on SMOOVEE products is valid for one year only. SMOOVEE will repair the products and if the product cannot be repaired, replace it with a new product during the same year.
SMOOVEE has a customer service laboratory/repair shop, and the company alone shall decide whether the product is worthy of repair.
The wheels come with a 5-year warranty from the date of purchase. If one of the wheels becomes defective or broken, the customer should send the product at their own expense to the SMOOVEE service center and will receive the repaired product through the company’s standard shipping channels within up to 30 business days. If the purchase was made after October 1st, 2024, a replacement wheel for self-installation will be sent to the customer via Israel Post.
An invoice is considered a warranty certificate valid for the time defined in the section above according to the date of purchase.
To clarify: the warranty for products sold by another company will be by that marketing company only.
During the warranty period, the company will repair and/or replace, free of charge, a product that the company considers defective or which, at its sole discretion, damaged under normal use and/or found to have a defect in its manufacture
If the product does not exist in the company’s inventory and / or its production has been discontinued, the company will replace the defective product with a product equivalent in quality and performance and / or better, subject to the law.
It is the company’s responsibility to provide those spare parts that are required, in the company’s opinion, to operate the product for the use it is intended for.
A product that appears to be not working properly will be sent by the customer to the company’s customer service laboratory packaged in a way that will prevent damage in transit. The package must be insured at its full value at the sender’s expense and must include the warranty and the invoice as proof of purchase. The customer will not receive service for a product that was not bought from us.
Before the customer sends a faulty product for repair, they must coordinate doing so in advance. It is hereby agreed, in advance and expressly, that the company may inspect and/or repair any product it has received at its sole discretion, while the customer will bear the full expense of the examination and/or repair if the product and/or service is not covered under the company’s warranty, as determined by the customer service laboratory only.
Acceptance of the product for examination in the SMOOVEE workshop does not constitute admission that the product is defective.
In the following cases, the warranty will not apply to the product; the repair of the product will not be covered by the warranty, and the customer will be required to accept the cost of the repair if the product is repairable. The customer’s acceptance of their responsibility to bear the repair costs constitutes an obligation on their part to pay for the repair:
Removing and/or tearing off the warranty sticker and/or product identification number:
If, in the company’s opinion, the product has visible physical damage and/or any other damage beyond production flaws, but rather caused as a result of any external factor (such as: falling, vandalism, improper use, etc.). If the product is damaged by actions that fall outside the operating instructions and/or improper use of the product and/or an accident and/or force majeure, including an earthquake, fire, lightning, war, fall, water and other cases over which the company has no control, the warranty will not cover this.
If the product is damaged: If, in the company’s opinion, any unauthorized repair and/or change was made to the equipment, not by the company’s authorized laboratory, including assembling the parts of the equipment or several products together and in any case of improper and/or improper and/or unprofessional combination/connection of a product(s) among themselves or of the company’s products and other products, the warranty will be invalid. The warranty will also not be valid in case of change, removal of the equipment details and warranty details embedded or affixed to the product and / or due to any treatment and / or attempted repair and / or changes in the product by a person not authorized by SMOOVEE.
In cases of non-payment or repayment of the value of the product in a manner that deviates from the purchase agreement executed, it is agreed that the company will have the right to delay completing the transaction until payment is received in full.
Any other case specified in the warranty qualifications of the warranty certificate attached to the product and which does not contradict the provisions of any law will be binding.
The warranty for the product does not include any technical support and/or the obligation to provide guidance regarding the operation of the SMOOVEE.
Limitation of Product Liability
SMOOVEE will not be liable for any damage and/or loss, including to the body and/or equipment caused as a result of the purchase and/or use of the equipment and /or as a result of improper operation of the equipment, but only for its repair and/or replacement, subject to the conditions specified above.
The company is not responsible for consequential and/orcircumstantial and/or loss of direct and/or indirect and/or economic profit and/or loss of profits, income, business, reputational damage, and/or any other financial damage and/or mental anguish, directly or indirectly related to the product, and no compensation will be provided.
There is no obligation on the part of the company regarding the suitability of the product for tax purposes, or regarding its value and tradability.
The company is not responsible for any damage to the information stored in the customer’s product (if applicable). It is recommended to make a copy of the information before handing over the equipment to the laboratory.
SMOOVEE will not be responsible for the parts assembled by the customer and / or anyone on their behalf even if the product was assembled in a SMOOVEE workshop.
A customer who leaves equipment in the store or in the laboratory, without the company’s written consent, will be charged a storage fee of NIS 50 per day. The company is not responsible for this equipment.
It is agreed that equipment, which is not collected, within 45 days from the company’s notification to the customer will become the property of the company, without additional consideration and at its sole discretion.
WAYS OF COMMUNICATING WITH SMOOOVEE MANAGEMENT
Mailing Address: New Age Aesthetics Tel Aviv Ltd. H.P. 514718071, 3 HaAlyah Street Nesher 3685134.
By email sales@smoovee-ltd.com
Or WHATSAPP: +972557252943
